Reach the right Tuvybe channel.

Contact Tuvybe

Use the address that best matches your issue. For a report about another user, the in-app report workflow is usually better because it can attach the relevant account or interaction to the moderation case.

General product support

Use support@tuvybe.com for sign-in problems, account status, feature questions, existing Host or Guardian account activation questions, app/download issues and other general enquiries.

Payments, Coins & withdrawals

For payment or balance problems, include the Tuvybe transaction/reference if available, payment-provider reference, date/time, amount/currency and the feature involved. Do not send your PIN, OTP, password, CVV or full payment credentials.

Safety & abusive conduct

Use in-app report and block tools for another user's conduct where possible. If you cannot access your account, contact support and identify the account or interaction as precisely as you safely can. For immediate physical danger, contact local emergency services or an appropriate local authority.

Privacy & data requests

Formal access, correction, deletion, restriction, objection or portability requests should be sent to privacy@tuvybe.com and follow the Privacy Requests guidance.

Legal notices & lawful requests

Legal or regulatory correspondence should clearly identify the sender, authority, legal basis and specific request. Tuvybe may verify the legitimacy and scope of legal requests before disclosing user information and will apply applicable privacy and due-process requirements.

What to include

• your Tuvybe username and account email where relevant;
• a clear description of the problem or request;
• transaction, report or other reference IDs where available;
• device/platform and app version for technical issues;
• screenshots with unrelated sensitive information removed; and
• the outcome you are requesting.